RDR Mobility is a wireless technologies company that manages the wireless needs of Fortune 500 companies through a single point of contact. Although they are a small company, they use a unique model that allows them to accommodate large enterprise clients with service, support, administrative requests, mobile integration, reporting, and billing at one central location.
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Because RDR Mobility acted as an agent between their clients and Sprint, their mobile supplier, clients would often contact RDR Mobility expecting the same service and solutions that they would from Sprint.
“Our larger clients would need us to handle the billing and administrative requirements for over 10,000 phone lines. We simply were not in a position to do that. We would have to hire new staff and drastically increase our overhead,” said David Thorne, Director of Operations at RDR Mobility. To accommodate the demands of their larger clients, RDR Mobility needed to leverage new technologies that add flexibility and scope to their services.
RDR Mobility sought the assistance of AllianceTek, a technology and business solutions company with a reputation for developing custom solutions that meet the specific challenges of individual businesses.
RDR Mobility sought the assistance of AllianceTek, a technology and business solutions company with a reputation for developing custom solutions that meet the specific challenges of individual businesses.
After learning about and understanding the challenges facing RDR Mobility and their key business objectives, AllianceTek developed a custom solution. Using the Microsoft .NET platform, AllianceTek implemented a highly secure, entirely web-based solution that integrates seamlessly with RDR Mobility’s existing technology infrastructure. “We provide end-to-end support,” says Jagani, “We take the solution from idea, to creation, to post-production, to hosting, and ongoing managing support.”
The solution increases the efficiency and scope of RDR Mobility’s business processes by adding higher-level administrative tools and automated processes. AllianceTek developed customized billing software with a simple interface so RDR could send out phone bills and directly bill their clients’ credit cards. With the solution, RDR Mobility is able to provide unique online customer support. The new processes uniquely integrate with Sprint so that they can provide more value-added services to their customer-base.
“We had to handle thousands of transactions a month, but there were gaps in the procurement system where users had to go from our company to Sprint,” says Thorne. “AllianceTek developed the bridges that made the procurement direction much smoother by connecting us with Sprint’s back-end systems. This removed much of the headache from our end.”
With faster and more efficient processes in place, RDR Mobility is now able to provide the same IT services that Sprint provides to millions of customers. “We can now meet the needs of not just one, but numerous Fortune 500 companies,” said Thorne. “And we can even provide some more unique services that even Sprint isn’t providing.”
By leveraging the technology solutions provided by AllianceTek, RDR Mobility has increased the scope of its clients without increasing the size and operating of costs of the company. “Thanks to AllianceTek, we have been able to offer products to our clients that we could not do internally without having to bring on more people,” says Thorne.
Over the past four years, AllianceTek has continued to provide ongoing support for RDR Mobility. “AllianceTek has been with us from the beginning and both of our companies have grown and benefited from the relationship,” said Thorne. “AllianceTek understands the needs of our business and we rely on them for the development, implementation, launch, and ongoing support of our IT projects.”
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